Do you have any troubles related to Special Benefits?

Examples: Someone who pretended to be a city office staff called you to ask your bank account and pin code; or a shady website that offers to apply for the cash handout on your behalf asked you to transfer the cost of the application. 

Consumer Hotline to solve COVID-19 Special Benefits related troubles opened on May 1.

Opening hours

Between 10 am and 4 pm (The hotline is also available on Saturdays, Sundays, and national holidays) 

Tel: 0120-213-188 (Toll-free number)

※Please use toll phone number (03-3446-1623) between 4 pm and 6 pm. 

Subject Area

Nationwide

If you have any inquiries, please contact Kumamoto Consultation and Support Plaza for Foreign Residents.

Tel: 096-359-4995

E-mail: soudan@kumamoto-if.or.jp

Opening hours: Between 10 am and 6 pm

Closed on the second and the fourth Mondays